Reference

How Your Account Data Is Handled

Your account, wallet activity and device sessions are covered by this Privacy Policy before you open the lobby for Baccarat, Sweet Bonanza 1000 or Football Betting.

DANA recordsOVO wallet checksGoPay account flowQRIS transaction logs
stasiunhoki How Your Account Data Is Handled
CONTACT ROUTES

Ask Us About Your Privacy

Fast privacy contact matters when you want to correct a name, check wallet records or ask why a session was flagged.

Live chat privacy desk Live chat is available 09:00–23:00 WIB for privacy questions tied to login checks, account access or wallet records. We may ask you to confirm your registered phone number before discussing account data.
Email data request Email us when you need a written privacy request for correction, access or deletion review. Use your registered address, add your account ID, and mention DANA, OVO, GoPay or QRIS if the request involves wallet records.
Account message panel Inside your account, open Profile then Help to send a privacy message without leaving the lobby. This route links your request to the active session and helps us answer without asking for repeated identity details.
DATA HANDLING

What We Store And Why

Good privacy practice should be visible in the account flow, not hidden behind vague wording. We limit collection to data needed for registration, wallet reconciliation, security checks, support replies and legal record…

Account registration data

When you open an account, we collect the fields you submit, such as username, phone number, email and password credentials. These details let us identify your account and contact you about privacy or security events.

Wallet reference records

DANA, OVO, GoPay and QRIS activity creates payment references, timestamps and status messages. We use those records to match account balances, trace disputes and answer privacy questions about wallet-related data.

Device and session checks

Your browser, phone model, IP signal and login time may be recorded when you access the account. If a new device appears, we may request confirmation before showing sensitive account or wallet details.

Cookie use on the site

Cookies help keep your session active, remember basic preferences and detect repeated login attempts. You can manage cookies through your browser settings, though some account pages may require them to load correctly.

Retention and deletion requests

We keep records for as long as needed for account operation, dispute checks and legal requirements. If you ask for deletion, we review what can be removed and what must be retained for valid operational reasons.

Correction and access steps

To request a copy or correction, contact us from your registered email or account message panel. We verify the request before changing personal details, because privacy changes affect login, wallet and support history.

Common Privacy Questions Answered

These answers focus on the privacy questions we receive most often from Indonesia account holders. They explain what we collect, how wallet records are handled, what happens with cookies, and how you can contact us for access, correction or deletion requests. For anything account-specific, reach us through live chat, email or the message panel after login.

We collect the account details you enter, such as username, email, phone number and security credentials. We also record login times, device signals and wallet references when you use DANA, OVO, GoPay or QRIS.

Those rails create transaction references connected to your account activity. We store status, time and reference details so wallet records can be matched, checked during disputes and explained if you send a privacy request.

Yes. Contact us from your registered email or open Profile then Help inside your account. We verify the request first, because changing phone, email or identity details can affect login recovery and wallet checks.

Cookies help keep your mobile session active, remember basic site choices and detect repeated login attempts. You can adjust cookie settings in your browser, but some account pages may not work correctly without session cookies.

We keep records as long as needed for account operation, dispute handling and legal requirements. Support chats, email requests and wallet references may be retained when they are needed to explain account or privacy decisions.

We share data only when needed for account operation, payment reconciliation, security checks, service support or legal requirements. We do not sell your account profile, and we limit shared data to the purpose involved.

Send the request through live chat, registered email or the account message panel. Include your account ID and the data type involved, such as login history or QRIS records, so we can verify and respond clearly.