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Legal terms for your account

Open your account with clear legal terms around access, data use, wallet records, and contact paths.

Indonesia legal contextDANA record checksOVO wallet logsGoPay and QRIS references
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stasiunhoki Legal terms for your account
CONTACT ROUTES

How you reach legal support

Legal questions need a clean path, so we separate account help from legal record requests.

Live chat request Use live chat from the account menu for quick legal routing between 09:00 and 23:00 WIB. We ask for your account ID first, then mark the chat for data, access, or wallet-record handling.
WhatsApp follow-up Send WhatsApp support the same name and mobile number used on your account. For a wallet legal check, include the DANA, OVO, GoPay, or QRIS reference so we can compare it with our ledger.
Email record request Use email when you need a written trail for account data, cookie questions, or correction requests. We respond with the request category, expected handling step, and any identity check needed before changes are made.
DATA HANDLING

Account records we keep and check

Legal handling starts with records we can verify. We keep account steps, wallet references, login sessions, cookie choices, and support messages only as needed for account operation, security checks, dispute handling, and…

Profile verification

When you open an account, we record the mobile number, username, and profile details you submit. If those details are incomplete or mismatched, we may pause legal changes until you confirm the account step.

Wallet references

DANA, OVO, GoPay, and QRIS activity is logged with time, amount, status, and reference code. Those records help us answer legal questions about payment proof without exposing more data than the request requires.

Cookie choices

Cookies help keep your login active, remember language choices, and detect unusual sessions. You can clear cookies in your browser, but we may ask you to log in again before account or legal settings change.

Device sessions

You can check active access through Account > Security > Sessions when available on your device. If a session looks unfamiliar, contact us so we can compare IP, device type, and login time.

Retention approach

We keep records for the period needed to handle wallet disputes, security checks, account questions, and lawful requests. When a record is no longer needed, we aim to reduce or remove personal links.

Change requests

For name, phone, email, or data correction requests, contact support from the registered channel. We check your account ID and may ask for a recent wallet reference before applying any legal update.

Common legal questions before joining

Before you join, we want the legal side to feel clear. These answers explain account access, data use, payment records, cookies, and contact steps in plain terms. For anything personal to your account, use the registered channel so we can verify you first.

You agree to our account terms, privacy handling, cookie use, wallet-record handling, and security checks. Access also depends on local law and is available only where local law permits in your location.

We collect the details you provide, such as username, mobile number, profile entries, login records, wallet references, and support messages. These help us verify account ownership, handle disputes, and answer lawful requests.

Yes. Contact us from your registered channel and state which detail needs correction. We may ask for your account ID, registered phone number, and a recent DANA, OVO, GoPay, or QRIS reference.

We store payment references as wallet records tied to your account. The record normally includes time, method name, status, and reference code so we can check a payment question without sharing unnecessary data.

Go to Account > Security > Sessions if the menu is available, then contact support with the time and device shown. We compare session records before taking account-security or legal-record action.

Cookies mainly support login, session safety, language settings, and fraud checks. Clearing them may sign you out, but it does not remove account records that we still need for security, wallet checks, or lawful handling.

Live chat and WhatsApp operate from 09:00 to 23:00 WIB for routing. Email is better for written requests, especially data correction, wallet disputes, or account-access questions that need a clear record.

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